PwC · Product Design Intern · Jun – Aug 2024
Smart Tasks — AI-powered automation for tax workers at PwC
As a product design intern, I helped create AI-powered automation solutions for routine processes — empowering PwC’s tax professionals to spend less time on repetitive tasks and more on high-value work.
Overview
Reducing time tax professionals spend on repetitive work
Working closely with PwC’s design and development team, I helped build an AI-powered automation tool for routine processes within the firm’s tax practice. My role involved designing an intuitive UX adhering to PwC’s design standards while ensuring seamless integration with existing platforms.
NDA — visuals not publicly shareable. Contact me for a walkthrough.
Process & Learnings
Three things that shaped my approach
Embrace feedback early and often
I learned to share work at every stage — whether presenting to the PM or bouncing ideas with teammates. After my first feedback session with senior designers, I realized how valuable showing unfinished work really is. Their critiques helped me improve faster than any solo iteration would have.
The PwC team — summer 2024
Questioning drives innovation
While designing the AI tool, I kept questioning our assumptions to make sure we were truly solving the teams’ problems. This led us to break the project into smaller, more focused parts — and I helped push all of them forward.
Designing a stronger self
Taking charge of a project affecting thousands of users was intimidating. With guidance from mentors Alexandra and Bernardo, I was challenged to elevate my solutions and embrace PwC’s client-focused approach.
Me (far right) alongside team members and fellow interns
“Sharing your work, even when it’s not perfect, is key to learning and getting better at what you do.”
