American Express · Product Manager · Feb 2025 – Present
Designing the entry point for enterprise risk management across three lines of defense
As Amex transitioned from a legacy risk platform to ServiceNow IRM, I led the design for the new landing page — the first thing every risk user sees when they log in, built to feel immediately familiar and on-brand for Amex colleagues.
Overview
A welcoming first screen for a platform migration
When Amex moved its risk management infrastructure to ServiceNow IRM, the biggest challenge wasn’t technical — it was human. Users had years of muscle memory built around the legacy system. The new platform needed to feel familiar, branded, and purposeful from the very first login.
I designed the landing page to serve as that welcoming entry point — a personalized launchpad that surfaces the right tasks for each user across the 1st, 2nd, and 3rd lines of defense, without requiring them to hunt through an unfamiliar navigation structure.
NDA — design artifacts not publicly shareable. Contact me for a walkthrough.
Process & Outcome
Branded, role-aware, and built to reduce time-to-first-action
The page uses role-based access to show each user only what’s relevant to them — a first-line employee sees their open control tests and upcoming assessments, while an auditor sees active engagements and open findings. The structure stays consistent across roles, so the experience feels coherent across the organization.
The visual design was grounded in Amex’s brand standards — making sure that even in an internal enterprise tool, colleagues felt like they were in an Amex-built product, not a generic SaaS dashboard.
“The goal wasn’t just to make it look good — it was to make sure that after five minutes in the new system, users felt confident enough to not ask for help.”
